Poor customer service is the death knell for brands on social media. That’s not just us saying this…it’s the data. In a recent report by Sprout Social, nearly 60% of respondents said they wouldn’t hesitate to drop a brand on…Read more
‘Les 3 Fontaines’ shopping center has collaborated with Web Spiders Group to launch its first-ever chatbot based on WS’ ZOE platform. ZOE will be serving the estimated 35,000 people that visit the shopping center per day. Consumers can converse with…Read more
There’s no denying that chatbots are the new hotness. The web is rife with data, predictions, discussions and breakdowns on this subject, and as an AI-led company, it is our job to keep an eye on this shifting landscape. In…Read more