Chatbot development | WS Group (Web Spiders) Official Blog

Zoe Chatbot Powers up Customer Engagement for Europe’s leading Shopping centres

Team e2m.live April 24, 2019 2 Min Read

In the retail business, one of the key ways to drive revenue is customer satisfaction. With the aid of conversational AI tools such as chatbots and email bots more and more retail set-ups are finding its feet in the highly-competitive…Read more

Scripted Chatbots Vs. NLP Based Chatbots

Team e2m.live April 16, 2019 2 Min Read

If a recent Gartner report is to be believed, the millennial generation is more likely to communicate more with bots than their spouses by 2020. We should not be surprised because by now almost all of us have fairly acknowledged how chatbot…Read more

4 Mistakes to Avoid While Designing A Chatbot

Team e2m.live July 6, 2018 2 Min Read

What is good design? In the context of the web, good design isn’t just appealing content and pretty colours (although those help!) Good design, first and foremost, is usable. It’s intuitive. It’s there to help users make the most of…Read more

5 Ways Hotels are Already Leveraging Chatbots

Team e2m.live October 30, 2017 2 Min Read

2016 saw the rise of chatbots, with major messaging and social platforms like Facebook Messenger, Skype and Slack allowing bot integration. Many businesses including leading hotels took a cue from them and leveraged chatbots to reach out to their audience…Read more