In the retail business, one of the key ways to drive revenue is customer satisfaction. With the aid of conversational AI tools such as chatbots and email bots more and more retail set-ups are finding its feet in the highly-competitive…Read more
If a recent Gartner report is to be believed, the millennial generation is more likely to communicate more with bots than their spouses by 2020. We should not be surprised because by now almost all of us have fairly acknowledged how chatbot…Read more
What is good design? In the context of the web, good design isn’t just appealing content and pretty colours (although those help!) Good design, first and foremost, is usable. It’s intuitive. It’s there to help users make the most of…Read more
2016 saw the rise of chatbots, with major messaging and social platforms like Facebook Messenger, Skype and Slack allowing bot integration. Many businesses including leading hotels took a cue from them and leveraged chatbots to reach out to their audience…Read more