Poor customer service is the death knell for brands on social media. That’s not just us saying this…it’s the data. In a recent report by Sprout Social, nearly 60% of respondents said they wouldn’t hesitate to drop a brand on…Read more
In the retail business, one of the key ways to drive revenue is customer satisfaction. With the aid of conversational AI tools such as chatbots and email bots more and more retail set-ups are finding its feet in the highly-competitive…Read more
Considering the need to adopt customer-centric marketing approaches with cutting-edge technological capabilities, more and more enterprises are counting on conversational AI tools to fuel their business performance. Although the top retail businesses have already employed chatbots to streamline their…Read more
If a recent Gartner report is to be believed, the millennial generation is more likely to communicate more with bots than their spouses by 2020. We should not be surprised because by now almost all of us have fairly acknowledged how chatbot…Read more
‘Les 3 Fontaines’ shopping center has collaborated with Web Spiders Group to launch its first-ever chatbot based on WS’ ZOE platform. ZOE will be serving the estimated 35,000 people that visit the shopping center per day. Consumers can converse with…Read more
Have you ever noticed a wonderful thing about your browsing history on social media? Your likes, posts and shares tell a lot about yourself. Think of a technology that can suggest you books based on your frequent visit details on…Read more
I hope you will not judge me if I told you I started following Kylie Jenner on Instagram. I appreciate the innovation around the lipstick and liner and enjoy the pics. However, that’s not what got me interested. A recent…Read more
So, last month after Digital Summit Portland, I was on my way back to New York. Around 10 AM and ready for the grind at security – take off jackets, laptops, keys, belts, shoes, no liquids above 100 ml, body…Read more
What is good design? In the context of the web, good design isn’t just appealing content and pretty colours (although those help!) Good design, first and foremost, is usable. It’s intuitive. It’s there to help users make the most of…Read more
A chatbot can do wonderful things – reduce human effort, maximise resources, and ultimately, improve your bottom line. But none of that happens if your customers don’t even know about your new chatbot. To ensure you make the best of…Read more
Humans can produce over 70,000 signs, 5,000+ distinct hand gestures, more than 250,000 facial expressions and over 1,000 different postures. That is a lot of different ways to communicate non-verbally. Spoken words are just the tip of the iceberg and…Read more