Chatbot | WS Group (Web Spiders) Official Blog

How Brands can Prevent Fan Abandonment on Social Media

Team Web Spiders June 28, 2019 2 Min Read

Poor customer service is the death knell for brands on social media. That’s not just us saying this…it’s the data. In a recent report by Sprout Social, nearly 60% of respondents said they wouldn’t hesitate to drop a brand on…Read more

Zoe Chatbot Powers up Customer Engagement for Europe’s leading Shopping centres

Team e2m.live April 24, 2019 2 Min Read

In the retail business, one of the key ways to drive revenue is customer satisfaction. With the aid of conversational AI tools such as chatbots and email bots more and more retail set-ups are finding its feet in the highly-competitive…Read more

5 Ways Chatbots can Turbocharge Your Retail Marketing Efforts

Team e2m.live April 23, 2019 2 Min Read

Considering the need to adopt customer-centric marketing approaches with cutting-edge technological capabilities, more and more enterprises are counting on conversational AI tools to fuel their business performance. Although the top retail businesses have already employed chatbots to streamline their…Read more

Scripted Chatbots Vs. NLP Based Chatbots

Team e2m.live April 16, 2019 2 Min Read

If a recent Gartner report is to be believed, the millennial generation is more likely to communicate more with bots than their spouses by 2020. We should not be surprised because by now almost all of us have fairly acknowledged how chatbot…Read more

Les 3 Fontaines Shopping Center Collaborates with WS Group to Launch its First Chatbot

Team e2m.live October 9, 2018 1 Min Read

‘Les 3 Fontaines’ shopping center has collaborated with Web Spiders Group to launch its first-ever chatbot based on WS’ ZOE platform. ZOE will be serving the estimated 35,000 people that visit the shopping center per day. Consumers can converse with…Read more

How Could Social Media Marketing Strategies Gain from AI?

Team e2m.live August 17, 2018 2 Min Read

Have you ever noticed a wonderful thing about your browsing history on social media? Your likes, posts and shares tell a lot about yourself. Think of a technology that can suggest you books based on your frequent visit details on…Read more

Digital Transformation Versus Change & Kylie Jenner

Team e2m.live July 17, 2018 2 Min Read

I hope you will not judge me if I told you I started following Kylie Jenner on Instagram. I appreciate the innovation around the lipstick and liner and enjoy the pics. However, that’s not what got me interested. A recent…Read more

Smell – The Next Frontier for AI

Team e2m.live July 13, 2018 1 Min Read

So, last month after Digital Summit Portland, I was on my way back to New York. Around 10 AM and ready for the grind at security – take off jackets, laptops, keys, belts, shoes, no liquids above 100 ml, body…Read more

4 Mistakes to Avoid While Designing A Chatbot

Team e2m.live July 6, 2018 2 Min Read

What is good design? In the context of the web, good design isn’t just appealing content and pretty colours (although those help!) Good design, first and foremost, is usable. It’s intuitive. It’s there to help users make the most of…Read more

5 Brilliant Ways to Market Your New Chatbot

Team e2m.live June 22, 2018 2 Min Read

A chatbot can do wonderful things – reduce human effort, maximise resources, and ultimately, improve your bottom line. But none of that happens if your customers don’t even know about your new chatbot. To ensure you make the best of…Read more

5 Rules of Body Language Analysis That Help to Hire Right

Team e2m.live May 25, 2018 3 Min Read

Humans can produce over 70,000 signs, 5,000+ distinct hand gestures, more than 250,000 facial expressions and over 1,000 different postures. That is a lot of different ways to communicate non-verbally. Spoken words are just the tip of the iceberg and…Read more

Zoe Chatbot Powers up Customer Engagement for Europe’s leading Shopping centres

5 Ways Chatbots can Turbocharge Your Retail Marketing Efforts

Scripted Chatbots Vs. NLP Based Chatbots

Les 3 Fontaines Shopping Center Collaborates with WS Group to Launch its First Chatbot

Digital Transformation Versus Change & Kylie Jenner

Smell – The Next Frontier for AI

4 Mistakes to Avoid While Designing A Chatbot

5 Rules of Body Language Analysis That Help to Hire Right

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